Status changed: Pending to Draft.
End-to-End, Active WordPress Management & Support
We built ScaleWP to create a platform and set of services that completely removes the need for marketing, content, and design teams to manage their website. Our team works around the clock to monitor your site’s server and uptime notifications and actively works to resolve any issues that come up.
This includes assistance with the following:
- WordPress Deployments
- WordPress Plugin Install/Setup
- DNS Setup
- CDN Optimization
- Identifying and Solving Performance Issues
- Cache Optimization
- Cloud Integration
- Advanced Workflows
- Pre-Migration Planning
- DNS Transition and Launch
- Live Training
- Offload Critical Debugging Issues
Here’s what our service includes:
Managed WordPress Hosting: Your WordPress website is hosted in our shared, managed hosting environment. Our network is powered by the Digital Ocean backbone and optimized for speed and security. Hosting may be scaled if additional resources are needed, but additional fees may be incurred.
Active Uptime Monitoring: The ScaleWP team monitors server uptime every 60 seconds.
Monthly WP Core and Plugin Updates: Keeping everything on your site up-to-date is the number one defense against malware attacks and system failures. Before an update, we verify a current backup is in place. After an update, we verify that there are no issues. This is a premium service where a WordPress expert who knows your site’s setup performs verifies its success. No automated bots here.
Dedicated Account Representative: All ScaleWP clients have a dedicated support contact – a real person who knows your name and the details of your WordPress website.
Staging Environment: You have a dedicated staging environment to test and develop new features. Content can be pushed or pulled between the live and staging environments. Your ScaleWP Account Rep can do this for you as well.
Backups and Recovery: WordPress-specific backups are set up to save your content every 1 hour. If the site goes down because of a software or database issue or a malicious attack, we’ll get it back up and running within 24 hours. No excuses, no hassles.
Security Monitoring and Hardening: We evaluate each site on our platform to determine if additional security plugins or protocols are needed to protect it from malicious actors. We also monitor the health of your system daily for suspicious activity and alert you to issues.
Gurus on Call: We know you have questions. You get unlimited support via email or app messaging for WordPress questions, plugin installs, setting changes and training. We don’t charge by contact or email for small WordPress fixes because that’s annoying. If a request requires more that 15 minutes for our skilled admins to finish, we’ll give you an hourly estimate to get the work done. You can purchase a bank of hours to apply to more time-consuming tasks you would like our team to handle for you.
SMTP Service: We include a premium SMTP hosting service to improve deliverability of emails sent from your sites. There is no additional charge for this service.
Cloudflare CDN: Get the benefits of Cloudflare Enterprise CDN included in your hosting plan. Note that DNS changes are required.
Custom Insights Reporting: We provide an executive summary of site stats for each WordPress install. Expanded reporting is also available for an additional fee that aggregates social channels, email marketing and inbound leads.
Premium Plugin & Theme Licensing: We test, purchase, install and maintain these premium plugins for you. Current premium licenses available include All Elegant Themes and Plugins (Divi), Gravity Forms, Custom Post Types (CPTUI), and WP Rocket.
Development and Design Services: ScaleWP subscribers have access to our skilled design and development team. We are ready to tackle any WordPress challenge at a discounted rate of $75/hour for our members who purchase a bank of 10 or more hours (Our standard rate is $95 per hour).