End-to-End, Active WordPress Management & Support
We built ScaleWP to create a platform and set of services that completely removes the need for marketing, content, and design teams to manage their website. Our team works around the clock to monitor your site’s server and uptime notifications and actively works to resolve any issues that come up.
This includes assistance with the following:
Here’s what our service includes:
Managed WordPress Hosting: Your WordPress website is hosted in our shared, managed hosting environment. Our network is powered by the Digital Ocean backbone and optimized for speed and security. Hosting may be scaled if additional resources are needed, but additional fees may be incurred.
Active Uptime Monitoring: The ScaleWP team monitors server uptime every 60 seconds.
Monthly WP Core and Plugin Updates: Keeping everything on your site up-to-date is the number one defense against malware attacks and system failures. Before an update, we verify a current backup is in place. After an update, we verify that there are no issues. This is a premium service where a WordPress expert who knows your site’s setup performs verifies its success. No automated bots here.
Dedicated Account Representative: All ScaleWP clients have a dedicated support contact – a real person who knows your name and the details of your WordPress website.
Staging Environment: You have a dedicated staging environment to test and develop new features. Content can be pushed or pulled between the live and staging environments. Your ScaleWP Account Rep can do this for you as well.
Backups and Recovery: WordPress-specific backups are set up to save your content every 1 hour. If the site goes down because of a software or database issue or a malicious attack, we’ll get it back up and running within 24 hours. No excuses, no hassles.
Security Monitoring and Hardening: We evaluate each site on our platform to determine if additional security plugins or protocols are needed to protect it from malicious actors. We also monitor the health of your system daily for suspicious activity and alert you to issues.
Gurus on Call: We know you have questions. You get unlimited support via email or app messaging for WordPress questions, plugin installs, setting changes and training. We don’t charge by contact or email for small WordPress fixes because that’s annoying. If a request requires more that 15 minutes for our skilled admins to finish, we’ll give you an hourly estimate to get the work done. You can purchase a bank of hours to apply to more time-consuming tasks you would like our team to handle for you.
SMTP Service: We include a premium SMTP hosting service to improve deliverability of emails sent from your sites. There is no additional charge for this service.
Cloudflare CDN: Get the benefits of Cloudflare Enterprise CDN included in your hosting plan. Note that DNS changes are required.
Custom Insights Reporting: We provide an executive summary of site stats for each WordPress install. Expanded reporting is also available for an additional fee that aggregates social channels, email marketing and inbound leads.
Premium Plugin & Theme Licensing: We test, purchase, install and maintain these premium plugins for you. Current premium licenses available include All Elegant Themes and Plugins (Divi), Gravity Forms, Custom Post Types (CPTUI), and WP Rocket.
Development and Design Services: ScaleWP subscribers have access to our skilled design and development team. We are ready to tackle any WordPress challenge at a discounted rate of $75/hour for our members who purchase a bank of 10 or more hours (Our standard rate is $95 per hour).
0 Hour Block of Hours
Blocks of banked hours may be purchased 10, 20 hour and 40 hour blocks. Banked hours are discounted to $75 per hour. Hours are deducted monthly from the bank as used. Unused hours expire 12 months from the date of payment.
Thank you for considering ScaleWP for your project!
Services and Fees Breakdown:
Total Hosting + Support fee: $125/month or $1,375/year when paid annually (a savings of one month; $125 when billed annually)
Payment Terms. The fee for the first website is $125 per month. Additional websites can be added to your single server for an additional $85 per month. Fees are inclusive of expenses unless mutually agreed upon and/or defined below.
Cancelation. This agreement may be canceled at any time and for any reason within 45 days written notice (email will suffice). Client will be responsible for all fees associated with preparing and transferring site in the event of hosting cancellation that requires a migration from the ScaleWP platform to another hosting provider.
Hourly Fees. If, upon mutual agreement, additional tasks are required beyond what is described in this agreement, those additional hours will be billed at the discounted hourly rate. The client will be notiﬁed of the expected additional fees in advance of the work being initiated.
For support plan subscribers, ad hoc hours are charged at a rate of $95/hour.
Blocks of banked hours may be purchased at the following rates in 20 hour and 40 hour blocks. Hours are deducted monthly from the bank as used. Unused hours expire 12 months from the date of payment.
For larger projects, a project-based estimate can be provided that may be more economical than charging hourly.
This Agreement shall not establish a joint venture or partnership, and neither party may bind the other without the advance written consent of the other party.
Publicity. The parties will cooperate to create public announcements relating to the relationships set forth in this Agreement. Neither party shall make any public announcement regarding the existence of this Agreement without the other partyʼs prior written approval.
Mutual Indemniﬁcation. Client will indemnify ScaleWP for all claims against ScaleWP arising out of activities of Clientsʼ employees and contractors. ScaleWP will indemnify Client for all claims against Client and arising out of activities of the employees and contractors of ScaleWP. The indemnifying party shall have the right to control the defense, and then the indemniﬁed party shall provide reasonable cooperation for such defense.
“Indemnify” means to pay or reimburse for all damage, loss, cost and expense (including reasonable attorney fees).
Assignment. Neither party may assign this Agreement or delegate their duties without the advance written consent of the other party. No change or modiﬁcation to this Agreement shall be effective unless signed by the parties. This Agreement constitutes the entire agreement between the parties.
Force Majeure. Neither party shall be in default or otherwise liable for any delay in or failure of its performance under this Agreement where such delay or failure of its performance under this agreement arises by reason of any Act of God, or any government or any governmental body, acts of war, the elements, strikes or labor disputes, or other cause beyond the reasonable control of CM.
Governing Law. This agreement shall be governed by the laws of the State of Missouri as to all matters including, without limitation, matters of validity, construction, effect and performance.
Conﬁdentiality. Neither party shall disclose to any third party the Conﬁdential Information of the other party and shall not use any such Conﬁdential Information for any purpose other than the purpose for which it was originally disclosed to the receiving party. Conﬁdential Information means any information of a party disclosed to the other party, which is identiﬁed as, or should be reasonably understood to be conﬁdential to the disclosing party.
Consent. Any consent to be given under this Agreement will not be unreasonably withheld or delayed.
Notices. For purposes of this agreement, notices or correspondence sent via email to [email protected] shall meet the written notice requirements. Notices, correspondence or payments may be mailed to:
ScaleWP LLC, 6320 Brookside Plaza STE#168, Kansas City, MO 64113
Estimate updated by Scott Shorter.
Estimate viewed by Scott Shorter (scott) for the first time.
Estimate updated by Scott Shorter.
Estimate viewed by for the first time.