End-to-End, Active WordPress Management & Support
We built ScaleWP to create a platform and set of services that completely removes the need for marketing, content, and design teams to manage their website. Our team works around the clock to monitor your site’s server and uptime notifications and actively works to resolve any issues that come up.
This includes assistance with the following:
Here’s what our service includes:
Managed WordPress Hosting: Your WordPress website is hosted in a managed hosting environment with a dedicated IP address. Our servers are optimized for WordPress and can scale with your increases in traffic. Visits are capped at 50,000 per month. Storage is capped at 35gb.
Active Uptime Monitoring: The ScaleWP team monitors server uptime 24/7, every 60 seconds.
Proactive Issue Resolution: If our team detects an issue with your hosting environment OR your WordPress application (theme or plugins), our team proactively works to resolve the issue, usually within 1 hour. More complex issues may take longer but we will notify you if there’s an issue.
Monthly WP Core and Plugin Updates: Keeping everything on your site up-to-date is the number one defense against malware attacks and system failures. Before an update, we verify a current backup is in place. After an update, we verify that there are no issues. This is a premium service where a WordPress expert who knows your site’s setup monitors progress and verifies its success.
Dedicated Account Representative: All ScaleWP clients have a dedicated support contact – a real person who knows your name and the details of your WordPress website.
Staging Environment: You have a dedicated staging environment to test and develop new features. Content can be pushed or pulled between the live and staging environments. Your ScaleWP Account Rep can do this for you.
Backups and Recovery: WordPress-specific backups are set up to save your database hourly and the entire site is backed up every 24 hours. If the site goes down because of a software or database issue or a malicious attack, we’ll get it back up and running within 24 hours. No excuses, no hassles and no additional fees.
Security Monitoring and Hardening: We evaluate each site on our platform to determine if additional security plugins or protocols are needed to protect it from malicious actors. We work with you to replace or upgrade your current security plugins. We also monitor the health of your system daily for suspicious activity and alert you to issues.
WordPress Experts on Call: We know you have questions and sometimes you need help! We have you covered. You get 1 hour of a WordPress Expert’s development time each month plus unlimited support via email or app messaging. We don’t charge by contact or email for small WordPress fixes because that’s annoying. If you have a bigger project that goes beyond what’s included, we’ll give you an hourly estimate to get the work done. You can also purchase a bank of hours at a discounted rate to apply to more time-consuming tasks you would like our team to handle for you.
SMTP Service: We include a premium SMTP hosting service to improve deliverability of emails sent from your sites. There is no additional charge for this service. We also will help configure a client’s own SMTP service if that’s preferred.
CDN: Get the benefits of an enterprise CDN included in your hosting plan. Note that DNS changes may be required.
Premium Plugin & Theme Licensing: We test, purchase, install and maintain these premium plugins for you. Current premium licenses available include All Elegant Themes and Plugins (Divi), Gravity Forms, Custom Post Types (CPTUI), and WP Rocket.
Development and Design Services: ScaleWP subscribers have access to our skilled design and development team. We are ready to tackle any WordPress challenge at a discounted rate of $75/hour for our members who purchase a bank of 10 or more hours (Our standard rate is $95 per hour).
0 Hour Block of Hours
Blocks of banked hours may be purchased 10, 20 hour and 40 hour blocks. Banked hours are discounted to $75 per hour. Hours are deducted monthly from the bank as used. Unused hours expire 12 months from the date of payment.
Thank you for considering ScaleWP for your project!
Services and Fees Breakdown:
Total Hosting + Support fee: $225/month or $2,475/year when paid annually (a savings of one month; $225 when billed annually)
Payment Terms. The fee for the first website (thebrieflab.com) is $225 per month. Fees are inclusive of expenses unless mutually agreed upon and/or defined below.
Cancelation. This agreement may be canceled at any time and for any reason within 45 days written notice (email will suffice). Client will be responsible for all fees associated with preparing and transferring site in the event of hosting cancellation that requires a migration from the ScaleWP platform to another hosting provider.
Hourly Fees. If, upon mutual agreement, additional tasks are required beyond what is described in this agreement, those additional hours will be billed at the discounted hourly rate. The client will be notiﬁed of the expected additional fees in advance of the work being initiated.
For support plan subscribers, ad hoc hours are charged at a rate of $95/hour.
Blocks of banked hours may be purchased at the following rates in 20 hour and 40 hour blocks. Hours are deducted monthly from the bank as used. Unused hours expire 12 months from the date of payment.
For larger projects, a project-based estimate can be provided that may be more economical than charging hourly.
This Agreement shall not establish a joint venture or partnership, and neither party may bind the other without the advance written consent of the other party.
Publicity. The parties will cooperate to create public announcements relating to the relationships set forth in this Agreement. Neither party shall make any public announcement regarding the existence of this Agreement without the other partyʼs prior written approval.
Mutual Indemniﬁcation. Client will indemnify ScaleWP for all claims against ScaleWP arising out of activities of Clientsʼ employees and contractors. ScaleWP will indemnify Client for all claims against Client and arising out of activities of the employees and contractors of ScaleWP. The indemnifying party shall have the right to control the defense, and then the indemniﬁed party shall provide reasonable cooperation for such defense.
“Indemnify” means to pay or reimburse for all damage, loss, cost and expense (including reasonable attorney fees).
Assignment. Neither party may assign this Agreement or delegate their duties without the advance written consent of the other party. No change or modiﬁcation to this Agreement shall be effective unless signed by the parties. This Agreement constitutes the entire agreement between the parties.
Force Majeure. Neither party shall be in default or otherwise liable for any delay in or failure of its performance under this Agreement where such delay or failure of its performance under this agreement arises by reason of any Act of God, or any government or any governmental body, acts of war, the elements, strikes or labor disputes, or other cause beyond the reasonable control of CM.
Governing Law. This agreement shall be governed by the laws of the State of Missouri as to all matters including, without limitation, matters of validity, construction, effect and performance.
Conﬁdentiality. Neither party shall disclose to any third party the Conﬁdential Information of the other party and shall not use any such Conﬁdential Information for any purpose other than the purpose for which it was originally disclosed to the receiving party. Conﬁdential Information means any information of a party disclosed to the other party, which is identiﬁed as, or should be reasonably understood to be conﬁdential to the disclosing party.
Consent. Any consent to be given under this Agreement will not be unreasonably withheld or delayed.
Notices. For purposes of this agreement, notices or correspondence sent via email to [email protected] shall meet the written notice requirements. Notices, correspondence or payments may be mailed to:
ScaleWP LLC, 6320 Brookside Plaza STE#168, Kansas City, MO 64113
Estimate updated by Scott Shorter.
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